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How We Use Your Personal Information

Ensuring the safety of your information is very important to us. Within this policy we will discuss what information we collect and use when you visit the Helping Hands Rehabs website and services. 

Choosing to use the Helping Hands Rehabs website and our services, means you have agreed to the collection and use of information related to this policy, which we use to improve our services for you.

INFORMATION COLLECTED AND ITS USE

When using the Helping Hands Rehabs website, we may request certain personal information including your name, phone number, email and postal address. This information will be used to contact or identify you.

DATA

When using our services we may collect information such as your computer’s Internet Protocol (IP Address), the browser you are using, the pages of the Helping Hands Rehabs website you may have visited, the time and date of your activity as well as the time spent on these pages. 

This data is collected to better understand how our visitors are using the site to then improve our overall online services.

COOKIES

Cookies are text files that contain a small piece of data to uniquely identify your computer network. These are sent to your browser from our website, which is then stored on your computer’s hard drive. 

Helping Hands Rehabs uses cookies to collect information to improve our online presence. Cookies can be denied, and upon entering the site you will be asked to either accept or refuse cookies. If  refused however, you may be limited to what can and cannot be viewed on the Helping Hands Rehabs website.

DATA PROTECTION AND DATA PROCESSING

1.    Upon engaging with Authentic Narrative, both parties will comply with all applicable requirements of the Data Protection Legislation. This is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation. In this clause, Applicable Laws means (for so long as and to the extent that they apply to Authentic Narrative) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the UK Data Protection Legislation and any other law that applies in the UK.

1.1 The parties acknowledge that for the purposes of the Data Protection Legislation, the Client is the Data Controller and Authentic Narrative is the Data Processor.

1.2 Without prejudice to the generality of clause 1.1, the Client will ensure that it has all necessary appropriate consents and notices in place to enable the lawful transfer of the Personal Data to Authentic Narrative and/or lawful collection or Processing of the Personal Data by Authentic Narrative on behalf of the Client for the duration and purposes of the Contract.

1.3 Without prejudice to the generality of clause 1.1, Authentic Narrative shall, in relation to any Personal Data processed in connection with the performance by Authentic Narrative of its obligations under the Contract:

(a)      process that Personal Data only on the documented written instructions of the Client unless Authentic Narrative is required by Applicable Laws to otherwise process that Personal Data. Where Authentic Narrative is relying on Applicable Laws as the basis for processing Personal Data, Authentic Narrative shall promptly notify the Client of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit Authentic Narrative from so notifying the Client;

(b)      ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;

(c)       ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;

(d)      assist the Client, at the Client’s cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

(e)      notify the Client without undue delay on becoming aware of a Personal Data Breach;

(f)      at the written direction of the Client, delete or return Personal Data and copies thereof to the Client on termination of the agreement unless required by Applicable Law to store the Personal Data; and

(g)      maintain complete and accurate records and information to demonstrate its compliance with this clause and allow for audits by the Client or the Client’s designated auditor and immediately inform the Client if, in the opinion of Authentic Narrative, an instruction infringes the Data Protection Legislation.

1.4 Authentic Narrative confirms that it will enter into a written agreement with any third party processor it uses under the Contract, which will reflect the requirements of the Data Protection Legislation. Where necessary to comply with its obligations under the Contract Authentic Narrative may use third party cloud providers and the Client consents to this. As between the Client and Authentic Narrative, Authentic Narrative shall remain fully liable for all acts or omissions of any third party processor appointed by it pursuant to this clause 1.4.

1.5 The Client acknowledges that Authentic Narrative is reliant on the Client for direction as to the extent to which Authentic Narrative is entitled to use and process the Personal Data. Consequently, Authentic Narrative will not be liable for any claim brought by a Data Subject arising from any action or omission by Authentic Narrative, to the extent that such action or omission resulted directly from the Client’s instructions.

1.6 The Client acknowledges that Authentic Narrative has no control over data that is submitted onto Authentic Narrative’ systems and as such the Client is responsible for any data it submits.

YOUR RIGHTS

The right to access – You have the right to request that Authentic Narrative provide copies of your personal data. 

The right to rectification – You have the right to request that Authentic Narrative corrects any information you believe is inaccurate, within this you also have the right to request Authentic Narrative to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Authentic Narrative erase’s your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Authentic Narrative restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Authentic Narratives’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Authentic Narrative transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To make a request to Authentic Narrative for any personal information that we may hold, you can put the request in writing and email us.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by contacting us.

 

Should you wish to report a complaint or if you feel that Authentic Narrative has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Phone: 0303 123 1113

Website: https://ico.org.uk/global/contact-us/

 

We keep our privacy notice under regular review, and if you have any further questions relating to this please don’t hesitate to get in touch here.

 

Funded Rehab

A portion of our funds provides placements in private rehabs for people that otherwise are not able to afford it. When we have funded placements available, we make an announcement on our social media channels and website, then open applications. Please visit again or follow us on social media to be informed when funded placements become available.